FAQ
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How do I know if homecare is right for my loved one?
If your loved one needs assistance with daily tasks like bathing, toileting, dressing, managing medications, or if they simply need companionship, homecare can be a safe and supportive option that allows them to remain independent in their home.
How do I get started with Trusted Hands Senior Care?
It’s easy! Simply call 470-541-2100 or email our team (THSCINFO@TrustedHandsCare.com) to get started. We’ll assess your needs and develop a personalized care plan.
Do you offer free consultations?
Yes! We offer a free, no-obligation consultation to discuss your needs and how Trusted Hands Senior Care can help.
What areas do you serve?
Trusted Hands serves a large population within Georgia. Butts, Carroll, Cherokee, Clayton, Cobb, Cowetta, Dawson, Dekalb, Douglas, Fayette, Forsyth, Fulton, Gordon, Gwinnett, Hall, Heard, Jackson, Metro Atlanta, Newton, Paulding, Pickens, Polk, Rockdale, Spalding, Walton. Contact us to see if we serve your area.
Why should I choose Trusted Hands Senior Care instead of just hiring an individual?
Trusted Hands is dedicated to providing safe, reliable, and compassionate care. Here’s what makes us a trusted choice for families:
- Highly Trained Caregivers – All caregivers are carefully screened, background-checked, bonded, and insured. They complete required state and federal training and follow strict standards for infection control and client safety.
- Skilled & Qualified Staff – Our care team, including Certified Nursing Assistants, Home Health Aides, and Companions, are tested and evaluated to ensure the highest level of skill and professionalism.
- Convenience for Families – We handle all payroll and paperwork, saving you time and stress.
- Reliable Care Coverage – With a large team, we work to match you with the most compatible caregiver, ensuring reliable support when you need it most.
- Around-the-Clock Support – Trusted Hands is available 24 hours a day, 7 days a week, so you and your loved ones are never alone
Services Offered
What services does your homecare agency provide?
We provide non-medical in-home care services such as personal care, sitter care, companionship, meal preparation, medication reminders, light housekeeping, bathing, toileting, dressing, feeding, meal-prep, fall-risk services, post-hospital care, transportation, and respite care (caregiver relief).
Do you provide care for individuals with Alzheimer’s or dementia?
Yes, our caregivers are trained to support individuals living with Alzheimer’s or other forms of dementia, providing compassionate care tailored to their unique needs.
Does Trusted Hands Senior Care accept Medicaid Waiver patients?
Yes! Trusted Hands Senior Care can assist you and your loved one with Medicaid-related needs. Our team can help answer questions about Medicaid DFCS and Medicaid Waiver programs, and guide you through the process of submitting your application for in-home caregiver services. Our team is a current provider for Medicaid Waivers: CCSP, SOURCE and ICWP. Unsure of what these programs are and/or if you qualify? Give our office a call!
Can you help with post-surgery or hospital discharge care?
Absolutely. Trusted Hands Senior Care offers short-term care plans for those recovering at home after surgery or a hospital stay, helping with mobility, medication reminders, wound care (non-medical), and more.
Do you provide services in assisted living or nursing homes?
Yes, we specialize in providing one-on-one support within assisted living communities and nursing homes. We work collaboratively and respectfully with facility staff to ensure your loved one receives the additional care they need, such as companionship or personal care assistance, to enhance their comfort and quality of life.
Caregivers and Supervision
Are your caregivers trained and certified?
Yes. All of our caregivers are thoroughly screened, including background checks and drug testing. Trusted Hands provides training to ensure top-quality care.
Can I choose the caregiver for my loved one?
Absolutely. We carefully match caregivers based on personality, needs, preferences, and skill set. Your comfort and trust are our priorities.
How are caregivers supervised?
Caregivers are supervised through routine check-ins, scheduled visits from care or scheduling coordinators and/or Trusted Hands Senior Care nurses. Caregivers also communicate with clients and family members.
What happens if my caregiver is sick on the day they are to come to my home?
Because we use a team-based approach, if one of our caregivers is unavailable, another trusted team member is ready to step in.
Scheduling & Availability
How quickly can services begin?
In many cases, we can start care within 24 to 48 hours of the initial assessment, depending on urgency and caregiver availability.
Is there a minimum number of hours required for care?
Yes, we typically require a minimum of 4 hours per visit and at least 5 visits per week for a total of 20 hours weekly. Trusted Hands can offer flexible scheduling – including part-time, full-time and 24/7 care options.
Can services be adjusted as needs change?
Yes, our care plans are flexible. Whether you need to increase or decrease hours or adjust the type of care, we work with you to accommodate changing needs.
Is someone available after hours or in an emergency?
- For those times where we serve clients after hours or beyond normal business hours, we ensure there’s an option to reach staff in an urgent situation or to simply change a schedule.
- Most times, schedule changes are done during normal business hours from 8:30am to 5:00pm as our team of Staffing Coordinators communicate with clients, almost daily.
Credentials, Coverage & Cost
Is your agency licensed and insured?
Yes. We are fully licensed, bonded, and insured according to the Georgia Department of Community Health to ensure the safety and security of our clients.
What safety precautions do you take (e.g., Flu, COVID-19)?
We follow all CDC and state health guidelines. Caregivers are trained in infection control and can use PPE when necessary, and monitor their health regularly.
Do you accept Medicaid WAIVERS or Long-Term Care Insurance?
Yes, we accept select Medicaid Waiver Programs (CCSP, SOURCE and ICWP) and most long-term care insurance plans. Give our office a call for any questions you may have.
Do you accept Medicare for homecare payments?
Unfortunately, Medicare does not typically cover non-medical homecare shifts like personal care or companionship within the home. However, we’re happy to help you explore other payment options, including Medicaid waiver programs, long-term care insurance, or private pay solutions.